Complaints Procedure

Harbour Mediation Limited: Principal Mediator, Nick Cheshire

1. This procedure describes the process to make a complaint to or against Harbour Mediation Ltd or Nick Cheshire in relation to a mediation that has been conducted, by anyone involved in the mediation, except for observers.

2. Complaints can be made via email at: nick.cheshire@harbour-mediation.com.

3. You will receive an acknowledgement of receipt of the complaint within 48 hours.

4. Nick Cheshire will then reach out to the complainant within 48 hours of acknowledging the complaint via email, to gather any further details. The purpose of this is to fully understand the complaint and to explore possible solutions.

5. Should a solution be found, it will be put in writing for clarity and transparancy.

6. If these steps do not lead to a resolution of the complaint, the complaint can be raised to the Civil Mediation Council. Please visit this link for further details: https://civilmediation.org/concerns/

Nick Cheshire, Principal Mediator (For and on behalf of Harbour Mediation Ltd)